Обо мне

Working with clients of an international airline ticket company in English.

Your tasks include:

Analyzing and processing information.
Answering calls and assisting clients with inquiries related to airline tickets.
Handling email requests.
Logging user requests in the HelpDesk system.
Forwarding requests to the appropriate technical support specialists (primarily concerning first-line support).
Maintaining a log of actions and decisions, with subsequent data entry into the central database.
Providing technical information about the functionality of products and services.

Больше

Опыт работы

Июнь 2023 - Настоящее время
1 год 6 месяцев

IT Support / Technical Support

Rugiero Holdings Limited

За границей

IT - Support
Working with cloud services on Windows involves monitoring the status of laptops used by agents, installing necessary software, reinstalling the operating system, updating drivers, troubleshooting, and performing other technical tasks.

Technical Support
Technical support involves interacting with clients through chats on Telegram and Skype, providing assistance in resolving issues, responding to emails, as well as working with CRM systems and Trello.

Additional Skills
Office setup includes laying cables for video cameras, installing and connecting surveillance systems, crimping cables, configuring network switches, and performing other tasks to ensure the smooth operation of office infrastructure.

Июнь 2021 - Апрель 2023
1 год 11 месяцев

Microelectronics engineer

Steinel Electronic Moldova

Кишинев

Work on the drying line for construction "Steinel" - "Bosch" - "Metabo"

Февраль 2020 - Апрель 2020
3 месяца

Customer Support

ITN (International Travel Network)

Кишинев

Working with clients of an international airline ticket company in English.

Your tasks include:

Analyzing and processing information.
Answering calls and assisting clients with inquiries related to airline tickets.
Handling email requests.
Logging user requests in the HelpDesk system.
Forwarding requests to the appropriate technical support specialists (primarily concerning first-line support).
Maintaining a log of actions and decisions, with subsequent data entry into the central database.
Providing technical information about the functionality of products and services.

Языки

Румынский Разговорный

Русский Свободно владею

Английский Разговорный

Образование: Среднее

Год окончания: 2011

Scoala Profesionala №5

Год окончания: 2010

Liceul Teoretic "Olimp"

Пожелания к работе

График работы

Full-time

Водительское удостоверение

Категория: B