24 года
Женщина
Chișinău
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Обо мне
I am a self-motivated and reliable person. I am a good comunicator and used to working in a team while also being capabale of using own initiative. I am skilled in dealing with problems in a resoursful manner and negotiating to achive a beneficial solution.
I dedicate time to my art, being a film photographer and a writer, and to political activism.
I am a very fast learner and always enthusiastic to learn and undertake new challenges.
- Customer Service
- Microsoft Office & Adobe user
- Analysis of Customer Requirements
- Presentation & Negotiation
- Telephone Call Handling
- A Fast learner
- Fluent in English & Russian
Опыт работы
Апрель 2021 - Май 2022
1 год 1 месяц
Administrator
Sunpoint
Saint-Petersburg
Outline:
Customer facing role, providing a range of advisory services both in person and over the telephone; documentation work.
Key Responsibilities:
- Working with a large number of customers on a daily basis and ensuring complete satisfaction
- Consultations on servives and products, figuring out what is best for every customer and working out a long term solution plan for them
- Handling enquiries and complaints both face-to-face and over the telephone promptly and effectively
- Providing admin duties and record management using Microsoft Office
- Dealing with external parties such as delivery providers
- Transaction processing and cashing up
- Training junior staff members
- Visual merchandising
Key Achivements:
- Created a regular customers database which helped to make our work with clients more personal-oriented for our guests to feel more valued
- Resolved 100% customer complaints
- Have been in Top5 on average check per person statistics for the whole work period
Июнь 2019 - Ноябрь 2019
6 месяцев
Retail Shop Sales Advisor & Cashier
ИП Кашкаров М.А. Venus Shop
Saint-Petersburg
Key Responsibilities:
- Greeting customers, handling face-to-face enquiries
- Product consultations and queue walking to assist customers pro-actively
- Opening and closing of the store
- Transaction processing and cashing up
- Visual merchandising
Декабрь 2018 - Май 2019
6 месяцев
Barista Staff
Бабушка печет
Saint-Petersburg
Key Responsibilities:
- Taking customers orders, offering recommendations and providing customers with a daily special options
- Preparing caffeinated beverages to guests
- Consistently keep the bar area clean and sanitary in compliance with health standarts and trade laws
Языки
Румынский Базовый
Русский Свободно владею
Английский Свободно владею
Образование: Среднее
Год окончания: 2016
ГБОУ СОШ №556 г. Санкт-Петербурга с углубленным изучением английского языка
Пожелания к работе
График работы
Full-time
Водительское удостоверение
Категория: B
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