33 года
Женщина
Chișinău
15 000 MDL
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Обо мне
A hard-working, enthusiastic, motivated University Student, working on a master's degree in intercultural management, who works well independently as well as a team-player. Seeking to use my advanced communication skills and working experience to effectively serve your company with a desire of becoming a valuable team member.
Multicultural worldview gained, working in several countries and with diverse nationalities
Hard Skills: Translation, Editing and Copywriting, IT Skills (advanced in MS Office; Keynote; InDesign, Smartcat), Customer Service, Inventory Management.
Soft Skills: Communication Skills, Hard Working, Positive Attitude, Responsible, Time Management and Ability to Multitask, Attention to Details, Reliable
Опыт работы
Декабрь 2022 - Настоящее время
2 года 3 месяца
Complaint's Department Manager
Proovia Couriers
Кишинев
- Evaluating complaint nature and validity by gathering essential information;
- Keeping customers informed with progress updates and empathetic communication;
- Providing solutions meeting customer needs and company regulations;
- Maintaining records of complaints, resolutions, and any actions taken for accountability and compliance purposes;
- Finding recurring issues, and recommending service/process improvements to prevent future complaints.
Сентябрь 2021 - Настоящее время
3 года 6 месяцев
Customer Support Agent
Proovia Couriers
Кишинев
- Receiving inbound calls and helping customers properly organize the collection/delivery of their goods;
- Tracking the in-time payments and registering them in our system; - Resolving the issues, that may appear during the delivery/collection of our customers' goods;
- Offering initiatives on how to improve the workflow;
- Discovering and presenting mutually agreeable solutions to dissatisfied customers.
Май 2021 - Август 2021
4 месяца
Customer Support Operator
AUTODOC GmbH
Кишинев
- Consulting clients, receiving and processing requests;
- Checking the compatibility of car parts according to technical documents;
- Working with complaints, refusals and wishes of customers, transferring them to the appropriate departments;
Январь 2018 - Июнь 2020
2 года 6 месяцев
Translator
Maya & Stanislav Company SRL (Romania)
Bucharest/Chisinau
- Translation of legal documents from English, and Italian into Romanian;
- Developing contacts and building relationships with clients;
- Preparation of reports/secretary work.
Октябрь 2015 - Август 2017
1 год 11 месяцев
SALES CONSULTANT
VEAIMPEX SRL
Кишинев
Responsible for consulting the clients, selling, and offering necessary information on the products; weekly inventory of the company’s products, maintaining accurate records and reviewing sales performance, aiming to achieve monthly targets; transporting the goods to the shops for sale, receiving the delivery documents.
Август 2013 - Октябрь 2013
2 месяца
DELIVERY OPERATOR
TRABO PLUS SRL
Кишинев
Responsible for receiving online and telephone orders, fast online order processing; promoting punctual offers (of the day/month) and maintaining good and clear information on the products, prices and promotions; issuing payment receipts and monitoring deliveries to the customer’s destination.
Июнь 2011 - Май 2012
11 месяцев
CASHIER
VISTARCOM SRL
Кишинев
Responsible for greeting the customers, scanning goods and collect payments; handling cash transactions and keeping reports of cash registers; arranging goods on shelves and monthly inventorying the products; participating in weekly meetings to improve the work schedule.
Языки
Румынский Свободно владею
Русский Свободно владею
Английский Свободно владею
Итальянский Средний
Образование: Неполное высшее
Год окончания: 2019
Moldova State University
Факультет: Faculty of Foreign Languages and Literatures
Специальность: English and Italian Applied Languages
Ещё учусь
Moldova State University
Факультет: Faculty of Letters
Специальность: Multilingual Communication, Intercultural Management and Business Languages
Пожелания к работе
График работы
Full-time
Чтобы открыть контактную информацию соискателя, нужно зарегистрироваться и оплатить услугу "Доступ к базе резюме".