25 ani
Feminin
Chișinău
5 000 MDL
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Despre mine
I am passionate about studying Management and Entrepreneurship.
I read a lot of Psychology, more specifically
Relationship Psychology as I find it to be the most useful one when it comes to creating rapport with other people.
- Responsible.
- Flexible.
- Ambitious.
- Motivated.
- Goal-oriented.
- Friendly.
- Attentive to details.
- Can handle stressful situations very well.- Knowledge/studies in Sales and Management.
- Can work with PC (Word,PowerPoint, Excel) and internet.
- Excellent Romanian and English skills.
Experiența profesională
Iulie 2021 - Prezent
3 ani 6 luni
Quality Assurance Representative
KIV TECHNOLOGY GROUP
Chișinău
• Analysing and assessing the quality of the agents' performance.
• Improving the general workflow.
• Coming up with solutions to the issues that were stagnating the profit generating
process.
♦ Giving agents tips and training sessions on how to be more professional and
efficient when presenting our products.
Octombrie 2020 - Mai 2021
8 luni
Customer Support Representative.
New York Furniture Outlet.
Chișinău
• Guiding customers who are facing difficulties or who simply need assistance.
• Being professional, calm, polite and of course, helpful in stressful situations.
• Solving our customer's problems that are related to our services/product.
• Helping our customers with cancellations/exchanges/refunds.
♦ My customers were always satisfied with my assistance, furthermore although
they went through a difficult process, they promised to use our services again, and they always did.
August 2018 - Octombrie 2020
2 ani 2 luni
Sales Manager.
KIVORK
Chișinău
• Generating leads and calling potential customers.
• Convincing clients on why the product we offer is exactly what they are looking for.
• Persuading clients.
• Studying and applying different sales methods/techniques (mostly by Jordan
Belfort and Brian Tracy) that lead to a significant profit raise.
♦ I always came up with new ideas on how to attract more customers using social
media platforms and on how to improve my team’s persuasion skills. Also, I
managed to hit the monthly profit target every time and even achieved double
the amount very often.
Limbi
Română Fluent
Rusă Fluent
Engleză Fluent
Franceză Mediu
Studii: Superioare incomplete
Absolvit în: 2022
ASEM
Facultatea: Stiinte economice
Specialitatea: Business si Administrarea Afacerilor
Absolvit în: 2020
USM
Facultatea: Litere
Specialitatea: Limbi si literaturi straine
Preferințe pentru job
Programul de muncă
Fără program
Pentru a vedea contactele candidatului este necesar să vă înregistrați și să achitați serviciul "Acces la baza de CV-uri".