36 years
Male
Chișinău
20 000 MDL
Pentru a vedea contactele candidatului este necesar să vă înregistrați și să achitați serviciul "Acces la baza de CV-uri".
About me
знание нескольких иностранных языков;
навык ведения деловой переписки;
создание клиентской базы, использование и сохранение;
умение находить нужную информацию
TOP Skills
Work experience
April 2023 - September 2024
1 year 6 months
Sales Manager
Unifun
Chișinău
- Managing the sales flow of new services in existing customers;
- Searching for new customers – mobile network operators;
- Preparation of commercial documentation, contracts and business cases;
- Participation in resolving operational issues for current clients;
- Follow up the work on project launches in mobile network operators;
- Monitoring and increasing revenue of the launched projects;
- Preparation of analytical reports on mobile operators;
- Participation in the implementation of new sales strategies;
- Negotiations with the CEO, CMO, CCO, CTO, Product Director, Head of VAS in mobile operators.
November 2021 - January 2023
1 year 3 months
Tech support manager
Unicore
Odessa
- serve as first point of contact (via phone, email, and web-based support portal) for
customers regarding software and technical issues.
- maintain detailed records of all internal and external customer interactions.
- work with customer to clearly identify problems and apply the appropriate solution.
- escalate high priority issues to senior support staff and cross-functional teams as
necessary to determine and address the root cause of issues.
- maintaining and developing support workbook and troubleshooting guide
(JIRA)
December 2019 - December 2021
2 years 1 month
Account manager
iWoop
Odessa
- developing business opportunities with existing clients base
- analysing market performance for targeted business offers
- participation in day-to-day discussions with clients; defining campaign statuses,
strategy and perfomance
March 2019 - December 2019
10 months
Tech support manager
IVIA
Odessa
- direct oral and written communication with web and mobile users
- providing technical assistance to users
- issue reporting, fixing and tracking
- reporting issues to Level 2 Support
- maintaining and developing support workbook and troubleshooting guide
(JIRA)
November 2012 - March 2019
6 years 4 months
Technical writer, customer support
Vicman Software LLC
Odessa
- B2B e-mail marketing synchronized with CRM system (5000 clients)
- communication with clients
- drafting of contracts and invoices
- purchasing of domains
- translation of mobile apps interface to Italian
- product manual and instructions adjustment
- creating and rewriting technical articles and guides
- testing of Android apps and web-widgets
- technical support for iOS/Android/Web users
- moderation of user comments and questions
Languages
Romanian Elementary
Russian Fluent
English Fluent
Italian Communication
Desired industry
Education: Higher
Graduated in: 2011
Odessa ONU I.I.Mechnikov
Faculty: Romano-Germanic philology
Speciality: Translator
Courses, trainings
Graduated in: 2019
JIRA certificate
Organizer: Coursera.org
Job preferences
Working hours
Flexible
Full-time
Driving licence
Category: B
With personal auto
Pentru a vedea contactele candidatului este necesar să vă înregistrați și să achitați serviciul "Acces la baza de CV-uri".