Despre mine

Working with clients of an international airline ticket company in English.

Your tasks include:

Analyzing and processing information.
Answering calls and assisting clients with inquiries related to airline tickets.
Handling email requests.
Logging user requests in the HelpDesk system.
Forwarding requests to the appropriate technical support specialists (primarily concerning first-line support).
Maintaining a log of actions and decisions, with subsequent data entry into the central database.
Providing technical information about the functionality of products and services.

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Experiența profesională

Iunie 2023 - Prezent
1 an 6 luni

IT Support / Technical Support

Rugiero Holdings Limited

Peste hotare

IT - Support
Working with cloud services on Windows involves monitoring the status of laptops used by agents, installing necessary software, reinstalling the operating system, updating drivers, troubleshooting, and performing other technical tasks.

Technical Support
Technical support involves interacting with clients through chats on Telegram and Skype, providing assistance in resolving issues, responding to emails, as well as working with CRM systems and Trello.

Additional Skills
Office setup includes laying cables for video cameras, installing and connecting surveillance systems, crimping cables, configuring network switches, and performing other tasks to ensure the smooth operation of office infrastructure.

Iunie 2021 - Aprilie 2023
1 an 11 luni

Microelectronics engineer

Steinel Electronic Moldova

Chișinău

Work on the drying line for construction "Steinel" - "Bosch" - "Metabo"

Februarie 2020 - Aprilie 2020
3 luni

Customer Support

ITN (International Travel Network)

Chișinău

Working with clients of an international airline ticket company in English.

Your tasks include:

Analyzing and processing information.
Answering calls and assisting clients with inquiries related to airline tickets.
Handling email requests.
Logging user requests in the HelpDesk system.
Forwarding requests to the appropriate technical support specialists (primarily concerning first-line support).
Maintaining a log of actions and decisions, with subsequent data entry into the central database.
Providing technical information about the functionality of products and services.

Limbi

Română Comunicare

Rusă Fluent

Engleză Comunicare

Studii: Medii

Absolvit în: 2011

Scoala Profesionala №5

Absolvit în: 2010

Liceul Teoretic "Olimp"

Preferințe pentru job

Programul de muncă

Full-time

Permis de conducere

Categoria: B