04/2018-03/2024 Dental Office Administrator

Duties:
• Plan and manage dental business operations to ensure excellent patient support services.
• Oversee daily office activities and provide direction and guidance to staff as needed.
• Ensure that patient appointments, cancellations and last-minute adjustments are handledproperly. Respond efficiently to patient and doctor needs and inquires.
• Ensure the delivery of quality dental care to patients.
• Respond to patient queries and issues and ensure patient satisfaction.
• Resolve patient issues in accordance with company polies and procedures, healthcare regulations and dental board standards.
• Organize and present payment schedules with patients.
• Manage specialist referral process.
• Train, develop and manage staff to meet performance standards.
• Develop promotional programs to attract more patients.
• Assist in employee performance evaluation, promotion, termination, and retention activities.
• Follow and enforce office policies and regulations.
• Review and approve vacations, sick leave and personal leave for dental staff.
• Identify areas of improvements and concerns and implement appropriate corrective actions.
• Oversee staff scheduling as to ensure full coverage.
• Organize and oversee supply purchases, equipment upgrades and operation expenses.
• Write business correspondence and reports.
• Run and analyze management reports.
• Maintain patient data according to regulations and company policies.
• Ensure that records are stored securely and in compliance with privacy and security regulations.