Despre mine

Full Name: Arun Kumar
Address: Dacia bd,1/2.Ap42 Chisinau,Moldova
Tel.no: 00373-521573
Mobile:00373-79827705
Email: arunmariakumar@yahoo.com

Objective:
I am looking for the job of customer service or sale representative in a call centre of an esteemed firm as I can provide data on products and services of the firm and listen to the complaints of the clients.

Employment History

Company : R.R RICE MILL
City, State : Bathinda, P.B, INDIA
Dates Worked 2001 to 2003
Job Title: Marketing Asist.Manager(1 year)Then Marketing Manger
• Responsibilities
• Present and sell company products to current and potential clients.
• Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
• Reaching sales goals as set by management
• Maintain high level of product knowledge.
• Prepare presentations, proposals and sales contracts.
• Develop and maintain sales materials.
• Obtaining information from all relevant sources.
• Attend trade shows and association meetings as required.
• Prospecting for new business, preparing/presenting proposals and maintaining existing relationships.
• Prepares lists of prospective customers.
• Serves as point of contact for business customers’ issues
Monthly reporting and updates of sales - Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals

Company : SHRI GANESH RICE MILL
City, State : Mansa, P.B INDIA
Dates Worked : 2003 to 2006
Job Title : Marketing Manager
• Responsibilities
• Present and sell company products to current and potential clients.
• Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
• Reaching sales goals as set by management
• Maintain high level of product knowledge.
• Prepare presentations, proposals and sales contracts.
• Develop and maintain sales materials.
• Obtaining information from all relevant sources.
• Attend trade shows and association meetings as required.
• Prospecting for new business, preparing/presenting proposals and maintaining existing relationships.
• Prepares lists of prospective customers.
• Serves as point of contact for business customers’ issues
Monthly reporting and updates of sales - Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals

Company : Indian cottage Restaurant
City, State : Montrose,Scotland, U.K
Dates Worked : 2006 TO 2007
Job Title : Restaurant Manager
• Responsibilities
• Oversees and manages all areas of the restaurant
• Ensures guest service meets company standards and customer satisfaction is maintained
• Respond to customer complaints, taking appropriate action to solve the problem
• Staff, train and develop floor managers and hourly employees through orientations, ongoing feedback and by conducting performance reviews
• Closely monitor the safety of the restaurant guests and staff through execution of food safety and restaurant safety standards and guidelines
• Lead all financial areas including sales growth, cost management, and profit growth
• Have a good working knowledge of all equipment and efficiently takes care of preventative maintenance

Company : Swallow hotel
City, State : Dundee,Scotland,U.K
Dates Worked : 2007 to 2009
Job Title: hotel receptionist
• Responsibilities
• Deliver excellent customer service, at all times
• Assist in keeping the hotel reception area clean and tidy, at all times
• Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
• Administer all reservations, cancellations and no-shows, in line with company policy
• Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities
• Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety
• Conduct regular security checks throughout the day and report any security issues to line manager
• Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment
• Provide reports, as required, for housekeepers and management
• Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services
• Maintain personal knowledge by completing in-house training and workbooks
• Always adhere to all company policies and procedures and licensing laws
• Be involved and contribute at team meetings
• Carry out instructions given by the management team and head office

Company : Nation opera and billet theatre
City, State : Chisinau, Moldova
Dates Worked : 2010 to 2011
Job Title : Tour Manager
• Responsibilities
• Overseeing hotel departures on time
• Settling accommodation bills
• Overseeing travel arrangements i.e. band and crew onto the bus or to the airport in good time
• Paying per diems to band & crew
• Overseeing venue arrival – double checking hospitality and technical arrangements
• Arranging up to date running order with venue and promoter
• Overseeing promotional activities i.e. TV, radio and press interviews at the venue or at other locations
• Supervising any support or opening acts
• Ensuring venue is ready to open on time by supervising sound check times
• Liasing with transport department regarding the next days’ travel
• Call acts perform on time and for the allotted time
• Settling performance fee with promoter and collecting any due cash
• Ensuring all touring equipment is re-packed and loaded back onto tour transport
• Preparing band and crew schedule sheets for the next day
• Overseeing band and crew on to appropriate over night transport or to next hotel
• Reporting this show’s attendance figures to management and booking agent

Skills:
• Ability to answer calls professionally. ..
• Handling and resolving customer complaints.
• Understanding of customer service principles and practices.
• Problem solving and resolution.
• Dealing with customer complaints or enquiries.
• Meeting performance and speed targets.
• Excellent verbal communication skills.
• Remaining calm under stressful situations.
• Tactful manner and have a good memory.. .
• Ability to multitask.

Language Skills
English and hindi Listening, Speaking ,Reading and Writing
Russian Listening and Speaking

Education:
1990-2000 High school ,Hill top school.Dalhousie INDIA.
2000-2002 collage.Nehru collage Mnasa.P.B INDIA